at Logicalis, Inc. in Little Rock, Arkansas, United States
Job Description
Job DescriptionSummary
Responsible for administration and maintenance of Logicalis network infrastructure, including routers, switches, firewalls, WLAN, WAN, contact center software, voice, and video. Secondary responsibilities include maintenance of enterprise systems and storage, virtualization, messaging, and backups. Assists with vision, strategy, and planning related to enterprise infrastructure; evaluates new technologies, and documents existing and new environments. Performs daily end-user troubleshooting, support, and problem resolution.
Essential Duties and Responsibilities
- Performs deployment/administration of:
- Cisco network including routers, switches, firewalls, and WLAN.
- Cisco Unified Communications Manager, Unity, UCCX, Webex, and video conferencing systems.
- Network performance monitoring and evaluation systems.
- Digital signage infrastructure
- A/V devices (collaboration devices,etc)
- Voice/Data vendor management
- Provides rapid deployment of fixes to systems and network devices in response to newly identified security threats.
- Assists with software and hardware upgrades and roll out of IT applications and services.
- Assists with IT-related facilities' projects.
- Asissts with supporting and maintaining our datacenters
- Actively participates in various security-related activities
- Provides end-user support.
- Coordinates systems and network backup and recovery.
- Documents IT services, systems, operational procedures, network topology, and hardware inventory.
- Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
- Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
- Supports and conducts self in a manner consistent with customer service expectations.
Supervisory Responsibilities
This job has no direct supervisory responsibilities; however, responsibilities may include engagement/project management or team lead roles requiring management of projects and personnel.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Education:
- Bachelor's Degree in Computer Science or a related field.
Experience:
- 5 years experience in an IT environment including designing, installing and integrating information systems products:
- Configuring and maintaining networking devices (routers, switches, firewalls, VPN, routing protocols, etc.)
- Voice (IPT) and video (Video conferencing, Webex).
- Cisco UCCX administration and scripting
- Microsoft Windows clients and servers.
- Following technologies and applications are preferable:
- WAN technology experience including MPLS, QOS, and VPN as well as BGP/OSPF routing.
- Meraki SD-Wan
- Azure administration
- Microsoft Defender security administration
- Microsoft Auto Pilot experience
- Microsoft Active Directory administration.
- Microsoft Exchange administration.
- VMware virtualization technologies.
- Redhat Linux servers.
- Storage area networks (HPE NImble a plus).
- Backup products and methodologies (Veeam Backup a plus).
May consider an equivalent combination of education and experience.
Computer Skills
- Proficient use of the Microsoft Office suite
Certificates, Licenses, Registrations
- Cisco Certified Network Associate (CCNA),or Cisco Certified Network Professional (CCNP) (preferred).
- Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE) (preferred).
Other Skills and Abilities
- Periodic travel is required.
- Must be available for after hours support if needed
- Must be able to lift server and network equipment and install cabling.
- Responsive and customer focused.
- Excellent organizational and project management skills, including ability to work on multiple tasks or projects simultaneously.
- Excellent analytical and problem-solving skills, including high degree of attention to detail and methodical processes.
- Self-motivated and able to work independently or with a team.
- Willingness to help in any way with any job-driven by team success.
- Excellent oral and written communications.
- Excellent interpersonal skills.
- Grace under pressure - ability to work effectively and calmly during problem resolution and/or when deadlines are tight.
- Essential core values such as respect for others, timeliness, proactive, responsive, and follow-thru on deliverables, etc.
- Must be able to keep work areas neat and organized.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee isconstantly required to sit,talk, see, hear,and use handsand arms. The employee is frequently required to stand; move about,climb stepsor balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Salary Compensation Range: $71,500 - $91,600
Job Requirements
