Credential(s) Offered
IHE Certificate of Completion, Employment, Measurable Skill Gain Leading to a Credential, Measurable Skill Gain Leading to Employment
Method of Delivery
In Person
When offered
Daytime Hours
Instructional Program (CIP)
Description
This Certificate of Proficiency in Contact Center Operations & Customer Service introduces students to concepts of effective customer service skills and practices for managing a successful contact center. Students will learn
from this course: 1) the importance of maintaining good human relations skills, 2) key phrases and language used to foster productive contact center-customer relationships, 3)computer and office technologies required in a
contact center and office setting, and 4) planning and tactical decision making for improving efficiency within a contact center.
Details
Program Length (Weeks)
17
Hours
9
Entrance Requirements
None
School
ARKANSAS NORTHEASTERN COLLEGE (ANC) - BLYTHEVILLE
WIOA Approved Program
Yes
Training Location(s)
2501 S. Division, Blytheville, Arkansas
Local WIB
5050 - Northeast
Name of Credential
Certificate of Proficiency – Contact Center Operations & Customer Service
Type of financial aid offered or have access to
Scholarship
Refund Policy
During the first two weeks of a fall/spring semester, a student can drop for a 100% refund. After the 11th day census is locked, the student can no longer receive a refund of tuition, fee, or book expenses.
Is the proposed curriculum currently certified by an accrediting agency or similar national standardization program?
No
Is this proposed curriculum considered a nontraditional program of training services for women?
No
Is this proposed curriculum considered a nontraditional program of training services for men?
No
Cost Items
Graduation Fees
$40.00
In-State Tuition
$765.00
Other Fees
$180.00
Out-of-State/District Tuition
$1,215.00
Registration Fee
$25.00
Total In-State Program Cost
$1,010.00
Total Out-of-State Program Cost
$1,460.00
